Returns & Exchanges

Due to the seasonal nature and discounted value of our curated beauty collections, all Walmart Beauty Box purchases are final sale. If your box arrives damaged or is missing an item, please contact our support team within 30 days for a replacement or account credit.

Return Process

• 1.
  Inspect Your Box

  Upon arrival, carefully check your seasonal beauty selection for any signs of shipping damage or missing products.

• 2.
  Contact Support

  If an issue is found, email our customer care team with your order number and clear photos of the damaged items or the shipping label.

• 3.
  Review Process

  Our beauty experts will review your claim within 3-5 business days to determine eligibility for a replacement shipment.

• 4.
  Resolution

  Once approved, we will ship a replacement item at no cost to you or issue a credit to your account for future boxes.